Service Provision Charter

A. Education and learning

• Provide a safe, inclusive and supportive learning environment.
• Deliver education appropriate to the learner's individual needs, abilities and level of support.
• Develop and implement appropriate Individualised Education Plans (IEPs), where applicable.
• Monitor and document the learner's academic, functional, behavioural and social progress.
• Provide regular feedback to parents/guardians on the learner's progress.

B. Therapy and support services

Where included in the learner's programme, the school will:

• Facilitate appropriate therapeutic and specialised support.
• Coordinate learning support, speech and language therapy, occupational therapy, counselling and other interventions as agreed.
• Work collaboratively with therapists, teachers and other professionals involved in the learner's programme.
• Review interventions based on the learner's progress and emerging needs.

C. Safeguarding and wellbeing

• Take reasonable measures to protect learners from abuse, neglect, discrimination, bullying and other forms of harm.
• Promote the learner's dignity, independence, emotional wellbeing and social development.
• Maintain appropriate safeguarding procedures and respond to concerns in accordance with school policy and applicable requirements.

D. Communication and partnership

• Communicate important information concerning the learner in a timely and professional manner.
• Provide appropriate opportunities for parent-teacher consultations and reviews.
• Listen to parent/guardian concerns and respond respectfully and within a reasonable timeframe.
• Maintain confidentiality concerning learner and family information, subject to safeguarding and legal obligations.

E. Professional standards

• Provide services through appropriately qualified, trained or supervised staff.
• Promote continuous professional development among staff.
• Treat every learner and family with dignity, fairness and respect.

A. Partnership and communication

• Provide accurate and relevant information about the learner's medical, developmental, educational, behavioural and social needs.
• Inform the school promptly of significant changes affecting the learner.
• Maintain open and respectful communication with the school.
• Attend scheduled parent meetings, reviews and consultations where possible.
• Work collaboratively with teachers, therapists and school leadership.

B. Supporting the learner

• Reinforce appropriate learning, communication, behaviour and independence skills at home.
• Follow through on agreed recommendations and home programmes where applicable.
• Ensure that the learner comes to school adequately prepared, including appropriate clothing, medication and other required personal items.
• Encourage regular attendance and punctuality.

C. Health, safety and medical information

• Provide complete and current medical and emergency information.
• Inform the school of allergies, medication, dietary restrictions, medical conditions or other matters that may affect the learner's safety.
• Provide medication and written instructions where administration by the school has been agreed and is permitted.
• Keep the learner at home when they are unwell or when attendance may pose a risk to the learner or others.

D. Financial responsibility

• Pay school fees and other agreed charges within the stipulated timelines.
• Communicate with the school promptly where there are challenges affecting payment.
• Understand that agreed services are dependent on the applicable fee arrangements and programme terms.

E. Respect and conduct

• Treat school staff, other parents and learners with courtesy and respect.
• Raise concerns through the appropriate channels rather than confronting staff or learners inappropriately.
• Respect school policies, procedures and professional boundaries.
• Avoid behaviour, communication or social-media activity that may threaten, intimidate, harass or unfairly discredit members of the school community.